Frequently Asked Questions

Your Local Source of Practical Magick.

✦ welcoming, powerful, unapologetically witchy, and deeply real ✦

Frequently Asked Questions Index

Refunds, Returns & Rescheduling
Shipping, Pickup & Gift Vouchers
Workshops & Events
Beginner Witchcraft
Moon & Candle Ritual
Product Care & Storage
Wholesale & Custom Orders
Spiritual Services
Apothecary
Old Wives Tales
Safety & Legal Information

1. Refunds, Returns & Rescheduling

We want you to love every item you bring into your sacred space. However, due to the energetic and personal nature of crystals, herbs, bath products, teas, and ritual tools, we do not offer returns or exchanges for change of mind.

If a product arrives damaged or faulty, please contact us within 48 hours with photos and we will happily arrange a replacement or store credit in line with Australian consumer law.

Your booking secures your seat, materials, and preparation time, so the following policy applies:

7+ days’ notice: You may transfer to another workshop or receive a credit towards future bookings.

Less than 7 days: No refunds or transfers are available unless your spot is filled. You are welcome to send someone in your place.

No-shows: Unfortunately, no refunds or credits can be issued for non-attendance.

This ensures fairness to our small business and respects the energy and preparation that goes into each workshop.

In the rare event we need to cancel or reschedule, you will be offered:

A full refund, or

The option to transfer your booking to a new date or receive store credit

We always aim to reschedule rather than cancel to ensure you still receive your magical experience!

Due to the immediate access granted upon purchase, digital products, downloads, and online course enrolments are non-refundable. Please ensure you read the product description carefully before purchasing. If you experience technical issues, we’re always happy to help.

If your order hasn’t yet been packed, we may be able to adjust it. Please contact us as soon as possible. Once an order has been shipped, it cannot be changed or cancelled.

2. Shipping, Pickup & Gift Vouchers

We offer $14 flat-rate shipping Australia-wide or FREE shipping on orders over $100.

Orders are dispatched within 5–7 business days and sent via Australia Post or Aramex.

Once your parcel is on its way, you’ll receive tracking details to keep an eye on your magical delivery.

Yes! If you're local to Port Macquarie or passing through, you can select Free In-Store Pickup at checkout. You’ll receive an email when your order is ready to collect. Please bring your confirmation email or ID upon pickup.

Every parcel is packed with care and intention, but if something arrives damaged or doesn’t make it to you, please contact us straight away. We’ll work with you to resolve the issue according to our shipping and insurance policies. Photos of damaged items are helpful so we can follow up with the courier.

If your orders are placed within the same day and haven’t yet been dispatched, we will do our best to combine them. Simply contact us as soon as possible with your order numbers.

At this time, we ship within Australia only. We are working on expanding this in the future—join our mailing list to stay updated!

Yes! Our gift vouchers (both in-store and online) can be redeemed on almost everything we offer. This includes:

All products in-store and online
Workshop tickets (in-person or online)
Reiki sessions, sound baths, guided meditations, full moon circles and other healing services

The only exception:

Gift vouchers cannot be used for in-store psychic or tarot readers, as they are independent practitioners.

If it’s a Witchy Nook product, event, or service – your voucher is valid!

Physical (in-store) vouchers: Simply present your card at checkout in-store.

Digital gift cards (purchased via our website): These come with a unique code that can be used both online and in-store at checkout.

All gift vouchers are valid for 3 years from the date of purchase, in line with Australian consumer law.

Expired vouchers cannot be extended or redeemed.

3. Workshops & Events

Absolutely! All workshops at The Witchy Nook are designed for all levels—from the curious beginner to the seasoned witchy practitioner. No previous experience is required. You’ll be guided step-by-step in a fun, relaxed environment where you can learn, create, and explore at your own pace. Everything is provided unless otherwise stated—just bring your beautiful self and an open mind!

You can book directly through our website by selecting the workshop you’d like to attend and completing checkout. You’ll receive a confirmation email instantly. If you prefer, you can also book in-store or over the phone. Spaces are limited and many of our workshops sell out quickly—so booking early is recommended!

We understand life happens! If you need to cancel or reschedule, please let us know as soon as possible.

7+ days’ notice: You may transfer to another workshop or receive store credit.

Under 7 days’ notice: Your spot is secured and materials are prepared, so no refunds or transfers are available unless we can fill your spot.

You are always welcome to send someone in your place!

This ensures fairness to our small business and others on our waitlist.

Unless stated in the workshop description, everything you need is supplied—including tools, ingredients, and magical goodies. If you do need to bring anything (like your own journal or crystal pouch), it will be clearly listed on the booking page. You are always welcome to bring your own crystals or personal items to charge or use during ritual workshops.

Yes! We host custom workshops and private bookings for hens nights, baby blessings, birthdays, corporate wellness events, friendship gatherings and more. You choose the theme (such as spell jars, candle magic, smudge wand making, painting, tea blending etc.), and we create an unforgettable experience. Minimum numbers apply. Contact us to start planning your magical event.

4. Beginner Witchcraft

Crystals absorb energies around them, so cleansing resets them back to their natural vibration. Popular ways to cleanse include:

Smoke cleansing (herbs or incense)

Moonlight, especially under a full moon

Sound healing using singing bowls or bells

Intention – simply holding your crystal and visualising light clearing it

To charge your crystal, place it under the moon, on a selenite plate, or hold it with intention while focusing on your desired purpose or affirmation.

✨ There’s no “wrong” way—go with what feels aligned.

Tarot decks follow a structured system of 78 cards with traditional meanings and symbolism. They offer detailed insights and guidance.

Oracle decks are more free-form and intuitive. Each deck has its own theme and number of cards, often focusing on affirmations and emotional support.

✨ If you love structure and symbolism, start with tarot. If you prefer intuitive guidance and flow, oracle may be your style. Many people use both!

A great starting point is to choose one path that interests you—like crystals, herbal magic, moon rituals, or tarot—and start exploring from there. You don’t need everything at once!

We recommend beginning with:

A crystal or two for your intention (like rose quartz or clear quartz)

A herb blend or candle for ritual or meditation

A journal or card deck to connect with your intuition

✨ The Witchy Nook also offers beginner workshops and starter kits to guide you step-by-step.

Your altar is a reflection of YOU. It can be as simple or elaborate as you like. Common items include:

A candle (represents fire and light)

A crystal or two for intention

A dish or bowl (for offerings or herbs)

A spiritual tool like tarot cards, feathers, or flowers

Anything personal or meaningful to you

✨ There are no rules—your space is sacred because you make it so.

Not at all. Witchcraft is a spiritual practice, not a religion—anyone can work with energy, herbs, intuition, crystals, and intention regardless of their beliefs or background. Your craft is personal. You get to choose what resonates with you.

Yes! Modern witchcraft is rooted in nature, healing, and personal empowerment. It’s not about controlling others or working with harmful intentions—it’s about connecting with your intuition, setting intentions, and using natural elements (like herbs and crystals) to support your wellbeing. When practiced with respect and clarity, witchcraft is safe, grounding, and deeply healing.

Crystals can absorb energy from their environment, which is why it’s important to cleanse them when you first receive them and after intense emotional use. This isn’t something to fear—it’s simply energetic hygiene. You can cleanse your crystals using smoke, moonlight, sound, or intention. Energy can always be reset.

Magic is about intention, not perfection. You don’t need fancy tools, specific words, or a moon phase calendar to connect with your magic. If something feels right and aligns with your intuition, it is valid. Your energy is the most powerful ingredient.

Anyone can practice witchcraft. You don’t need a “witch bloodline” or special ancestry. Your desire to connect with nature, your intuition, and the energy around you is all the qualification you need. If you feel called to this path, that calling itself is your sign.

5. Moon & Candle Ritual

Each moon phase carries its own energy:

New Moon: Set intentions, manifest new beginnings

Waxing Moon: Take action, call in growth and abundance

Full Moon: Peak energy—celebrate, charge crystals, receive guidance

Waning Moon: Release what no longer serves you, clear energy, let go

Spell candles are used to focus your intention. Simply:

1. Set your intention (what you want to manifest or release)

2. Light the candle with purpose

3. Meditate, visualise, journal, or speak your intention aloud

4. Allow the candle to burn down safely (or snuff it out and relight daily if working in stages)

Not necessarily! You can:

Burn it fully if it’s a single ritual session

Snuff and relight over multiple days if doing a longer working (Tip: Never blow out a spell candle—snuffing represents sealing the magic rather than dispersing it.)

For love & healing: Rose Quartz

For protection & grounding: Black Tourmaline

For clarity & amplification: Clear Quartz

For intuition: Amethyst

For abundance: Citrine or Pyrite

Go with the artwork, energy, and theme that speaks to you. If you pick up a deck and feel excited, curious, or connected—that’s your sign! There are no rules saying you must be gifted one to start.

6. Product Care & Storage

To keep your herbs and teas fresh and potent, store them in a cool, dry place away from direct sunlight. Airtight containers or glass jars are ideal. Avoid humidity and keep them sealed when not in use—this preserves both flavour and energetic properties.

Dried herbs and teas generally remain at their best for 12–18 months when stored correctly. They don’t “expire” in a harmful way, but they may lose potency over time. If the colour, scent, or flavour has faded, it may be time to refresh your supply.

Crystals benefit from regular cleansing to keep their energy clear. Common methods include:

Moonlight (especially during the full moon)

Sound (singing bowls or chimes)

Smoke cleansing

Selenite charging plates Always check whether your crystal is water-safe before using water cleansing methods.

Not all crystals are water or sun safe!

Water-safe crystals: Clear quartz, amethyst, citrine, rose quartz (short periods only)

Avoid water: Selenite, malachite, pyrite, fluorite, calcite

Sunlight caution: Some crystals such as amethyst and rose quartz can fade if left in direct sun.

Always place candles on a heat-safe surface.

Never leave a burning candle unattended.

Keep away from pets, children, fabrics, and drafts.

Trim the wick to 5mm before each use for a cleaner burn.

If your candle contains herbs or crystals on top, keep watch during the first burn as these natural elements may gently shift.

All our bath products are made using natural, skin-loving ingredients. If you have sensitive skin, we recommend patch testing first. Avoid using products that contain essential oils if you are pregnant or medically restricted unless cleared by your healthcare provider.

Yes—unless otherwise labelled. All herbs in our apothecary are food-grade and suitable for teas, tinctures, and general consumption. Any herb that is not for consumption will be clearly marked as “For Ritual Use Only.”

7. Wholesale & Custom Orders

Yes! We offer wholesale options for select handmade products, including teas, bath salts, ritual kits, crystal packs and apothecary blends. Wholesale is available to approved businesses and practitioners with a valid ABN. Minimum order quantities apply. To apply, please submit an enquiry through our Contact page and we will be in touch with pricing and product options.

Absolutely! We specialise in creating custom ritual kits, spell jars, crystal sets, bath blends, and gift packs for:

Corporate wellness events

Retreats and workshops

Hens nights and special occasions

Weddings and baby blessings

Subscription boxes and gift hampers

We can tailor your products to suit a theme, intention or colour palette—all with your budget in mind.

Yes! For wholesale and bulk orders, we can include custom labelling featuring your brand name, logo or event title. This is perfect for practitioners, subscription boxes or venues looking to offer signature products. Additional setup fees may apply.

Minimum quantities vary depending on the product type. For most wholesale items, the minimum order is 10–20 units per product. Custom event orders may be available in smaller quantities depending on the request.

As all items are handmade in-house using fresh, ethically sourced ingredients, please allow approximately 2–4 weeks for wholesale or custom orders. Larger or fully branded orders may require additional time. We recommend booking in advance for events.

Simply contact us directly with your vision. Include your business name, ABN (if applying for wholesale), product interests, quantities, and timeframes. We will get back to you with pricing, availability, and next steps.

8. Spiritual Services

During a Reiki session, you’ll lie down comfortably (fully clothed) while gentle energy is channeled into your body to promote deep relaxation, emotional balance, and energetic healing. You may feel warmth, tingling, or a calming wave of peace. Every session is unique and intuitively guided to support your personal needs.

A sound bath is a deeply relaxing experience where you’re immersed in healing vibrations from singing bowls, gongs, chimes, and other instruments. These frequencies help release stress, restore energetic balance, and harmonise the mind, body, and spirit. You simply lay back, close your eyes, and let the sound waves do the work.

Absolutely—no prior experience is needed. Our sessions are gentle, supportive, and guided with care. Many people attend their very first session at The Witchy Nook and walk away feeling lighter, more grounded, and deeply relaxed.

Reiki uses hands-on or hands-above energy to clear and rebalance your energetic field.

Sound healing uses frequency and vibration to shift your body and mind into a healing state.

Both are powerful on their own and even more transformative when combined. You can book them separately or as a blended session.

A Full Moon Circle is a sacred, community gathering where we harness lunar energy for release, intention setting, healing and manifestation. Circles often include meditation, journaling, sound healing, ritual practices and guided reflection. You don’t need to know anything about the moon or witchcraft to attend—everything is explained in a safe and supportive space.

Not at all. Energy healing works whether you actively “believe” in it or simply allow yourself to relax. All that’s required is an open mind and willingness to receive. Your body and energy system naturally respond to healing frequencies, regardless of belief.

Just yourself! You’re welcome to bring a journal, water bottle, or any personal crystals you’d like to charge, but nothing is required unless stated. Comfortable clothing is recommended.

You can book directly through our website under the “Services” section, or visit us in-store. Each session type will show available dates and times, along with descriptions to help you choose the right experience. If you're unsure which session is right for you, feel free to contact us—we’re more than happy to guide you.

Session lengths vary depending on your selection:

Standard energy sessions: 45–60 minutes

Combination sessions (Reiki + Sound): 60–90 minutes

Full Moon Circles and group ceremonies: 1–2 hours

All pricing is clearly displayed on our booking page. There are no hidden fees—what you see is what you pay.

Every healing session is followed by gentle grounding and space to integrate. You may feel deeply relaxed, emotionally lighter, or more connected to your intuition. We recommend:

Drinking plenty of water

Taking it easy for the rest of the day

Journaling any thoughts, visions, or emotions that arise

Listening to your body’s needs

Energy healing continues to unfold over the hours and days that follow your session, so be kind and gentle with yourself.

Yes! Many people choose to book monthly or seasonal sessions to support their energetic wellbeing. Regular energy work can assist with emotional balance, stress relief, spiritual growth, and aligning with your intentions over time.

9. Apothecary

All herbs in our Apothecary are 100% food-grade, organic, and ethically sourced right here in Australia. We only work with trusted suppliers who prioritise sustainability and plant health. This means our herbs are harvested without harming or over-stripping the plant, ensuring long-term ecological balance.

Because we choose ethical sourcing over mass harvesting, some herbs may occasionally be out of stock. This is a conscious decision to support responsible farming practices, not commercial exploitation.

Our herbs are versatile and safe for a wide range of spiritual and practical uses, including:

Herbal teas and blends
Ritual and spellwork
Smoke cleansing
Bath rituals
Tinctures, infusions & homemade remedies

Whether you're brewing a calming cuppa or crafting a ritual blend under the full moon, you can trust that our herbs are pure, potent, and aligned with Mother Earth’s energy.

We sell our herbs in 25g minimum quantities, and you can increase your amount in 25g increments from there. While 25 grams may not sound like much, a little goes a long way, especially with teas and ritual use.

Tea blends: 1 teaspoon per cup is plenty.

A 25g bag typically yields: approximately 25–30 cups of tea (depending on the herb density and how strong you like your brew).

For spellwork or ritual use: 25 grams is generally more than enough for multiple workings, jars, or blends.

If you’re unsure, starting with 25g is a perfect way to explore and experiment without waste.

Choosing herbs is a deeply personal process and can be guided by intention, energetic properties, or desired physical benefits.

Here are a few ways to decide:

By Purpose: Looking for calm, clarity, protection, love, or grounding? Each herb has unique properties that align with these intentions.
By Use: Decide if you're using it for tea, ritual, smoke cleansing, bath magic, or spell jars, and we can guide you from there.
By Intuition: Trust your inner wisdom, often the herb you’re most drawn to visually or energetically is the one your body or spirit is calling for.

If you're ever unsure, our friendly team is always here to help match you to the herb that best supports your needs or magical workings.

Top 5 Starter Herbs for Beginners

If you're just starting your herbal or magical journey, these five herbs are beautifully versatile, beginner-friendly, and powerful in both ritual and everyday use:

Lavender:

Energy: Calming, cleansing, protection

Use for: Tea blends, sleep magic, stress relief, bath rituals, spell jars

Why we love it: A soothing all-rounder that supports emotional balance and spiritual peace.

Lemon Balm:

Energy: Joy, healing, mental clarity

Use for: Uplifting teas, heart-healing rituals, mood elevation, dream work

Why we love it: Perfect for clearing the mind and raising your vibration.

Rose Petals:

Energy: Love, self-worth, heart opening

Use for: Self-love rituals, bath magic, beauty spells, gentle teas

Why we love it: Opens the heart and reminds you that love and softness are powerful magic.

Peppermint:

Energy: Energising, purification, mental clarity

Use for: Refreshing teas, boosting spellwork, clearing old energy

Why we love it: A revitaliser! Helps shift stagnant energy and invigorates the spirit.

Mugwort:

Energy: Intuition, psychic activation, dream work

Use for: Tea (in small doses), meditation, astral travel, ritual smoke blends

Why we love it: The “Witch’s Herb” ideal for opening your intuitive gifts and working with moon energy.

These herbs are perfect for building your apothecary, experimenting with teas and rituals, and creating your own magical blends. Each one offers multiple uses and aligns beautifully with common intentions like love, protection, intuition, healing, and relaxation.

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10. Old Wives Tales

Do I have to follow old witchcraft “rules” like someone else buying my first tarot deck, or crystals needing to be gifted?

Short answer: Nope! These are old wives’ tales, fun to hear, but not actual magical law.

Myth #1: “You must be gifted your first tarot or oracle deck.”

If we all sat around waiting for someone else to buy us a deck, half of us would never start reading! Tarot is a tool of intuition, so if you feel called to a deck, that’s your sign the deck has already chosen you. Empowered witches buy their own magic.

Myth #2: “You can’t buy your own crystals, they need to find you.”

Your crystals want to be found! If you’re drawn to one in a shop or online and feel that energetic pull, that is the crystal choosing you. Waiting to be gifted one just delays the magic.

Myth #3: “If you drop a crystal, it loses its power.”

Crystals don’t come with a fragile ego! If one chips or cracks, it may simply be releasing energy. It’s not “broken” it’s transformed. You can still use it (or bury it with thanks if it’s done its work).

Myth #4: “You must follow strict rules or rituals exactly or your spell won’t work.”

Witchcraft is intuitive, not prescriptive. Your intention is the magic, not whether you stirred clockwise three times under a waxing moon while chanting in Latin.

Myth #5: “You can only practice witchcraft if you’re from a witch bloodline.”

Witchcraft is a practice, not a birthright. It belongs to anyone who chooses to connect with nature, energy, and intention. Your magic comes from within, not your ancestry.

Bottom line:

Your craft is yours to shape. If something resonates with you, trust it. If it limits, shames, or creates fear, it’s probably a myth, not a magical truth. The most powerful tool you own is your intuition.

11. Safety & Legal Information

Are your herbal and metaphysical products intended to diagnose, treat, or cure medical conditions?

No. All products, services, and information provided by The Witchy Nook are intended for spiritual, educational, and personal wellbeing purposes only. They are not a substitute for medical, legal, or psychological advice or treatment. Always consult a qualified healthcare professional for any medical concerns.

Can I consume all herbs purchased from The Witchy Nook?

Unless clearly labelled “For Ritual Use Only”, our herbs are food-grade and suitable for teas and culinary use. However, we recommend doing your own research or consulting a qualified healthcare provider before consuming any herbal product, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.

Do your spiritual services replace medical or psychological treatment?

No. Reiki, sound healing, meditation, and energy practices are complementary therapies designed to support energetic and emotional wellbeing. They do not replace professional medical care. Results vary by individual.

Legal & Energetic Disclaimer

By purchasing and using products or services from The Witchy Nook, you acknowledge that:

You are responsible for your own health, safety, and spiritual practice.

All outcomes depend on your personal intention, effort, and energetic alignment.

Results cannot be guaranteed, as spiritual and energetic practices are deeply personal and subjective.

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Lots of bowls full of different stones and crystals in The Witchy Nook

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